I am formally writing in to share my feedback on the support by your team, mainly Shilpi, and now Ankush. The overall support from Shilpi and the team has been beyond satisfactory recently. Your team, including Anjali, has been a great support in explaining and resolving even the smallest of problems.
I am grateful for your patience and politeness - this is actually a major plus. Overall, I am very happy that we took your help in this. Thanks Shilpi, Ankush, and Anjali :)